Privacy Policy

1. Introduction

This Policy explains when and how personal information is collected, used, disclosed and protected with respect to your use of the Palmers Education website. This Site is owned and operated by Palmers Education Pty Ltd.

Please also refer to our Terms of Use – Palmers Education Website

This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

2. Purpose of our Policy

Palmers Education has a firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

3. What information do we collect?

We collect two types of information when you use our service: personal information you knowingly choose to disclose that is collected on an individual basis and website use information or aggregate information collected automatically as you and others browse our website.

Personal information means information that specifically identifies an individual, such as first and last name, address, telephone number, email address or other account number. It also includes demographic and other information about an individual when directly linked to personally identifiable information. A user name may be personal information if it includes personally identifying information.

Aggregate information does not include personally identifiable information. It includes information about how you and others use our service, but no personal data will be included in the resulting data.

4. Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

5. Website use information

Similar to other commercial websites, our website utilises a standard technology called cookies (see explanation below, “What are cookies?”) and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.

6. How do we use the information that you provide to us?

Broadly speaking, we use personal information for the purposes of administering our business activities, providing the products and services you requested, processing your payment, monitoring the use of the service, supporting our marketing and promotional efforts and improving our content and service offerings, customising our site’s content, layout and services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs. Personally identifiable information or business information may be supplied to associated companies where the provision of this information is required for us to deliver the service(s) you have requested. Your personally identifiable information will not be shared with any other parties except as required by law.

Aggregated information, collected about a group or category of services or users from which individual user identities have been removed is used to help us understand our users’ needs so that we can improve our services. We may share aggregated information about our users with third parties for various purposes including advertising and marketing.

We may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at

7. What are cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

8. How do we use information we collect from cookies?

As you visit and browse our website, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our users. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provides to us in your cookies.

9. Internet Protocol address

Internet Protocol (IP) addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.

10. Sharing and selling information

Except as provided for in Clause 6 of this policy, we do not share, sell, lend or lease any of your personally identifiable information to anyone except to the extent it is necessary to process transactions or provide Services you have requested.

11. How can you access and correct your information?

You may request access to and make corrections to all your personally identifiable information that we collect online and maintain in our database by emailing us at Alternatively, when you choose to create a profile, you can log in and alter the information yourself.

12. What about legally compelled disclosure of information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Use – Palmers Education Website or to protect the safety of our users and the public.

13. What about other websites linked to our Website?

We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.

Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

14. Your consent

By using our website or the services available through the site, you consent to our collection and use of your personal information as described in this Policy. We reserve the right to amend this Policy at any time with or without notice.

15. Our commitment to data security

Please note that your information will be stored and processed on our computers in Australia. The laws on holding personal data in Australia may be less stringent than the laws of your country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

16. Choice/opt-in/opt-out

This site allows visitors to unsubscribe so they will not receive future messages or e’newsletters. After unsubscribing we will discontinue sending information as soon as technically feasible.

17. Surveys & contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user, therefore, has a choice whether or not to disclose this information. Information requested may include contact information (such as name) and demographic information (such as postcode). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and the services we provide.

18. Acquisition or changes in ownership

In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

19. Policy modifications

We reserve the right to change this Policy without notice. If we make any material changes to our Policy, we will post a new policy on our site and update the “last updated” date recorded at the bottom of this Policy. Therefore, we encourage you to check our Policy whenever you visit the site to see if it has been updated since your last viewing.